.app-container{min-height:100vh;display:flex;flex-direction:column;background-color:var(--background-color)}header{background-color:var(--primary-color);color:var(--text-color);padding:var(--spacing-lg) 0;box-shadow:var(--box-shadow);position:sticky;top:0;z-index:100;height:150px;border-bottom:3px solid var(--secondary-color)}.header-content{display:flex;justify-content:space-between;align-items:center;padding:0 var(--spacing-lg);max-width:1400px;margin:0 auto;width:100%}.logo{position:relative;display:flex;align-items:center}.logo img{height:70px;width:auto;display:block}.header-actions{display:flex;gap:var(--spacing-md);align-items:center}main{flex:1;padding:var(--spacing-xl) 0}.page-title{margin-bottom:var(--spacing-xl);color:var(--text-dark);font-size:2.5rem;font-weight:var(--heading-font-weight);text-align:center;position:relative;padding-bottom:var(--spacing-md)}.page-title:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:80px;height:4px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}.page-subtitle{text-align:center;color:var(--accent-color);font-size:1.2rem;margin-top:calc(-1 * var(--spacing-lg));margin-bottom:var(--spacing-xl);font-weight:500}.form-container{max-width:800px;margin:0 auto;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);padding:var(--spacing-xl);border:1px solid var(--border-color-light)}.form-section{margin-bottom:var(--spacing-xl);padding-bottom:var(--spacing-lg);border-bottom:1px solid var(--border-color-light)}.form-section:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.form-section-title{margin-bottom:var(--spacing-md);font-size:1.4rem;color:var(--primary-color);font-weight:var(--heading-font-weight);position:relative;padding-left:var(--spacing-md)}.form-row{display:flex;gap:var(--spacing-lg);margin-bottom:var(--spacing-md)}.form-group{flex:1;min-width:0}.button-container{display:flex;justify-content:flex-end;gap:var(--spacing-md);margin-top:var(--spacing-xl)}.chat-container{border:1px solid var(--border-color);border-radius:var(--border-radius-lg);padding:var(--spacing-lg);margin-top:var(--spacing-lg);max-height:400px;overflow-y:auto;background-color:var(--card-background);box-shadow:inset 0 2px 4px #0000000d}.chat-message{margin-bottom:var(--spacing-md);padding:var(--spacing-md);border-radius:var(--border-radius-md);position:relative;max-width:80%;box-shadow:var(--box-shadow)}.chat-message.user{background-color:var(--primary-color);color:var(--text-color);margin-left:auto;border-bottom-right-radius:0}.chat-message.user:after{content:"";position:absolute;bottom:0;right:-10px;width:0;height:0;border-left:10px solid var(--primary-color);border-top:10px solid transparent}.chat-message.admin{background-color:var(--background-medium);color:var(--text-color);margin-right:auto;border-bottom-left-radius:0}.chat-message.admin:after{content:"";position:absolute;bottom:0;left:-10px;width:0;height:0;border-right:10px solid var(--background-medium);border-top:10px solid transparent}.chat-input-container{display:flex;gap:var(--spacing-md);margin-top:var(--spacing-md)}.chat-input{flex-grow:1;resize:vertical;min-height:60px}footer{margin-top:auto;background-color:var(--secondary-color);color:var(--text-color);padding:var(--spacing-lg) 0;text-align:center;border-top:3px solid var(--primary-color)}.footer-content{display:flex;flex-direction:column;align-items:center;max-width:1400px;margin:0 auto;padding:0 var(--spacing-lg)}.footer-logo{font-size:1.5rem;font-weight:var(--heading-font-weight);margin-bottom:var(--spacing-md);letter-spacing:1px}.footer-text{font-size:.9rem;opacity:.8}.copyright{margin-top:var(--spacing-md);font-size:.85rem;opacity:.7}@media (max-width: 992px){.page-title{font-size:2.2rem}.form-container{padding:var(--spacing-lg)}}@media (max-width: 768px){.header-content,.footer-content{padding:0 var(--spacing-md)}.form-row{flex-direction:column;gap:var(--spacing-sm)}.button-container{flex-direction:column}.chat-message{max-width:90%}.chat-message.user,.chat-message.admin{margin-left:0;margin-right:0}.chat-message.user{margin-left:auto}.chat-message.admin{margin-right:auto}.page-title{font-size:2rem}.form-section-title{font-size:1.3rem}}@media (max-width: 480px){.logo{font-size:1.4rem}.logo:before{font-size:1.8rem}.page-title{font-size:1.75rem}.form-container{padding:var(--spacing-md)}.chat-message{max-width:100%}}.home-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color)}.welcome-section{text-align:center;margin:var(--spacing-xl) 0 var(--spacing-xl);position:relative;padding:var(--spacing-xl) 0}.welcome-section:before{content:"";position:absolute;top:0;left:0;right:0;height:200px;background:radial-gradient(circle at center,rgba(var(--primary-color-rgb),.08),transparent 70%);z-index:0;pointer-events:none}.welcome-section h1{font-size:2.5rem;margin-bottom:var(--spacing-lg);color:var(--text-dark);font-weight:var(--heading-font-weight);position:relative;z-index:1;max-width:800px;margin-left:auto;margin-right:auto}.welcome-section h1:after{content:"";display:block;width:80px;height:4px;background-color:var(--primary-color);margin:var(--spacing-md) auto 0;border-radius:var(--border-radius-pill)}.welcome-section p{font-size:1.2rem;color:var(--text-dark);max-width:700px;margin:0 auto;line-height:1.6;position:relative;z-index:1}.email-form-card{max-width:550px;margin:0 auto var(--spacing-xl);padding:var(--spacing-xl);background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light);transition:transform .3s ease,box-shadow .3s ease;position:relative;overflow:hidden}.email-form-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:6px;background-color:var(--primary-color)}.email-form-card:hover{transform:translateY(-5px);box-shadow:var(--box-shadow-large)}.email-form-card h2{margin-bottom:var(--spacing-md);color:var(--text-dark);font-size:1.75rem;font-weight:var(--heading-font-weight)}.email-form-card p{margin-bottom:var(--spacing-lg);color:var(--text-dark);font-size:1.05rem;line-height:1.6}.form-group{margin-bottom:var(--spacing-lg)}.form-group label{color:var(--text-dark);font-weight:600;margin-bottom:var(--spacing-xs);display:block}.form-group input{transition:border-color .3s,box-shadow .3s}.form-group input:focus{border-color:var(--primary-color);box-shadow:0 0 0 3px rgba(var(--primary-color-rgb),.2)}.email-form-card button{width:100%;background-color:var(--primary-color);font-weight:var(--button-font-weight);text-transform:uppercase;letter-spacing:.5px;transition:all .3s ease;padding:var(--spacing-md) var(--spacing-lg)}.email-form-card button:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.email-form-card button:active:not(:disabled){transform:translateY(0);box-shadow:var(--box-shadow)}@media (max-width: 992px){.welcome-section h1{font-size:2.2rem}}@media (max-width: 768px){.welcome-section{margin:var(--spacing-lg) 0;padding:var(--spacing-lg) 0}.welcome-section h1{font-size:2rem}.welcome-section p{font-size:1.1rem}.email-form-card{padding:var(--spacing-lg);margin-bottom:var(--spacing-lg)}.email-form-card h2{font-size:1.5rem}}@media (max-width: 480px){.welcome-section h1{font-size:1.75rem}.welcome-section p{font-size:1rem}.email-form-card{padding:var(--spacing-md)}.email-form-card h2{font-size:1.35rem}}.app-header{background-color:#2c3e50;padding:1rem 0;box-shadow:0 2px 10px #0000001a;position:sticky;top:0;z-index:1000}.header-content{display:flex;justify-content:space-between;align-items:center}.logo{display:flex;align-items:center;cursor:pointer;transition:transform .2s ease}.logo:hover{transform:scale(1.05)}.logo img{height:40px;width:auto;margin-right:10px}.logo-text{font-size:1.5rem;font-weight:700;color:#fff;margin-left:.5rem}.header-nav ul{display:flex;list-style:none;margin:0;padding:0}.header-nav li{margin-left:1.5rem}.header-nav a{color:#ecf0f1;text-decoration:none;font-weight:500;padding:.5rem .75rem;border-radius:4px;transition:all .2s ease}.header-nav a:hover{color:#fff;background-color:#ffffff1a}@media (max-width: 768px){.header-content{flex-direction:column;align-items:center}.logo{margin-bottom:1rem}.header-nav ul{flex-wrap:wrap;justify-content:center}.header-nav li{margin:.5rem}}@media (max-width: 480px){.logo-text{display:none}.logo img{height:32px}}.app-footer{background-color:#2c3e50;color:#ecf0f1;padding:3rem 0 1.5rem;margin-top:2rem}.footer-content{display:flex;flex-direction:column;gap:2rem}.footer-main{display:flex;flex-wrap:wrap;justify-content:space-between;gap:2rem}.footer-brand{flex:1;min-width:250px;max-width:350px}.footer-logo{height:50px;width:auto;margin-bottom:1rem}.footer-brand h3{margin:.5rem 0;font-size:1.5rem;color:#fff}.footer-tagline{color:#bdc3c7;margin-top:.5rem}.footer-links{display:flex;flex:2;flex-wrap:wrap;gap:2rem}.footer-links-section{flex:1;min-width:150px}.footer-links-section h4{color:#fff;margin:0 0 1rem;font-size:1.1rem;position:relative;padding-bottom:.5rem}.footer-links-section h4:after{content:"";position:absolute;left:0;bottom:0;width:50px;height:2px;background-color:#3498db}.footer-links-section ul{list-style:none;padding:0;margin:0}.footer-links-section li{margin-bottom:.7rem}.footer-links-section a{color:#bdc3c7;text-decoration:none;transition:color .2s ease;display:inline-block;position:relative}.footer-links-section a:hover{color:#fff}.footer-links-section a:after{content:"";position:absolute;width:0;height:1px;bottom:-2px;left:0;background-color:#3498db;transition:width .3s ease}.footer-links-section a:hover:after{width:100%}.footer-bottom{display:flex;justify-content:space-between;align-items:center;padding-top:1.5rem;border-top:1px solid rgba(255,255,255,.1)}.copyright{margin:0;font-size:.9rem;color:#95a5a6}.social-links{display:flex;gap:1rem}.social-links a{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background-color:#ffffff1a;color:#ecf0f1;transition:all .2s ease}.social-links a:hover{background-color:#3498db;color:#fff;transform:translateY(-3px)}.social-links svg{width:18px;height:18px}@media (max-width: 768px){.footer-main{flex-direction:column}.footer-brand{max-width:100%;text-align:center;margin-bottom:2rem}.footer-links{justify-content:space-around}.footer-links-section{flex:0 0 auto}}@media (max-width: 576px){.footer-bottom{flex-direction:column;gap:1rem}.copyright{text-align:center;margin-bottom:1rem}}.email-verification-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color)}.email-status-section{text-align:center;margin:var(--spacing-xl) 0;position:relative}.email-status-section:after{content:"";position:absolute;bottom:calc(-1 * var(--spacing-md));left:50%;transform:translate(-50%);width:60px;height:4px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}.email-status-section h1{color:var(--text-dark);margin-bottom:var(--spacing-sm);font-size:2rem;font-weight:var(--heading-font-weight)}@media (max-width: 992px){.email-status-section h1{font-size:1.75rem}.no-tickets-card,.tickets-list-card{padding:var(--spacing-lg)}}@media (max-width: 768px){.email-status-section{margin:var(--spacing-lg) 0}.email-display{font-size:1.1rem}.ticket-item{flex-direction:column;align-items:flex-start;gap:var(--spacing-sm)}.ticket-name,.ticket-date,.ticket-status{width:100%;text-align:left}.ticket-status{display:inline-block;width:auto}.no-tickets-card h2,.tickets-list-card h2{font-size:1.3rem}}@media (max-width: 480px){.email-status-section h1{font-size:1.5rem}.email-display{font-size:1rem;padding:var(--spacing-xs) var(--spacing-md)}.loading-card,.error-card,.no-tickets-card,.tickets-list-card{padding:var(--spacing-md)}.loading-spinner{width:40px;height:40px;margin-bottom:var(--spacing-md)}}.verification-code-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color)}.verification-section{max-width:700px;margin:0 auto;text-align:center;position:relative}.verification-section:before{content:"";position:absolute;top:0;left:0;right:0;height:200px;background:radial-gradient(circle at center,rgba(var(--primary-color-rgb),.08),transparent 70%);z-index:0;pointer-events:none}.verification-section h1{color:var(--text-dark);margin-bottom:10px;font-size:28px;position:relative;z-index:1;font-weight:var(--heading-font-weight)}.verification-section h1:after{content:"";display:block;width:60px;height:4px;background-color:var(--primary-color);margin:var(--spacing-sm) auto 0;border-radius:var(--border-radius-pill)}.email-display{color:var(--text-dark);margin-bottom:30px;font-size:16px;display:inline-block;padding:8px 20px;background-color:rgba(var(--primary-color-rgb),.05);border-radius:var(--border-radius-pill);border:1px solid rgba(var(--primary-color-rgb),.1);position:relative;z-index:1}.email-display strong{color:var(--primary-color);font-weight:600}.verification-card{background-color:#fff;border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);padding:35px;margin-bottom:30px;position:relative;overflow:hidden;transition:transform .3s ease,box-shadow .3s ease;border:1px solid var(--border-color-light)}.verification-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:6px;background-color:var(--primary-color)}.verification-card:hover{transform:translateY(-5px);box-shadow:var(--box-shadow-large)}.verification-card h2{color:var(--text-dark);margin-bottom:15px;font-size:22px;font-weight:var(--heading-font-weight)}.verification-instructions{color:var(--text-dark);margin-bottom:25px;line-height:1.6;font-size:1.05rem}.verification-instructions strong{color:var(--primary-color);font-weight:600}.error-message{background-color:#fff3f3;color:#e53935;padding:12px 15px;border-radius:var(--border-radius-md);margin-bottom:20px;border-left:4px solid #e53935;text-align:left}.code-input-container{display:flex;justify-content:center;gap:12px;margin:30px 0}.code-digit-input{width:50px;height:60px;padding:0;border:2px solid var(--border-color);border-radius:var(--border-radius-md);font-size:24px;font-weight:600;text-align:center;transition:all .2s ease;background-color:var(--background-color);color:var(--text-dark);box-shadow:inset 0 1px 3px #0000000d}.code-digit-input:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px rgba(var(--primary-color-rgb),.2)}.code-digit-input:not(:placeholder-shown){border-color:var(--primary-light);background-color:rgba(var(--primary-color-rgb),.05)}.form-actions{display:flex;justify-content:space-between;align-items:center;margin-top:25px}.resend-button{background-color:transparent;color:var(--primary-color);border:none;padding:10px 15px;cursor:pointer;font-size:15px;transition:all .2s ease;position:relative;overflow:hidden;font-weight:500}.resend-button:after{content:"";position:absolute;bottom:5px;left:15px;right:15px;height:1px;background-color:var(--primary-color);transform:scaleX(0);transition:transform .2s ease}.resend-button:hover:after{transform:scaleX(1)}.resend-button:hover{color:var(--primary-light)}.resend-button:disabled{color:var(--text-muted);cursor:not-allowed}.resend-button:disabled:after{display:none}.submit-button{background:linear-gradient(to right,var(--primary-color),var(--primary-light));color:#fff;border:none;border-radius:var(--border-radius-md);padding:12px 25px;font-size:16px;cursor:pointer;transition:all .3s ease;font-weight:var(--button-font-weight);position:relative;overflow:hidden;display:flex;align-items:center;justify-content:center;min-width:140px}.submit-button:before{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent);transition:all .6s ease}.submit-button:hover:before{left:100%}.submit-button.ready:hover{transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.submit-button:disabled{background:#ccc;cursor:not-allowed;transform:none!important;box-shadow:none!important}.loading-spinner-button{display:inline-block;width:18px;height:18px;border:2px solid rgba(255,255,255,.3);border-radius:50%;border-top-color:#fff;animation:spin 1s ease-in-out infinite;margin-right:10px}.secure-notice{display:flex;align-items:center;justify-content:center;margin-top:30px;padding:15px;background-color:rgba(var(--primary-color-rgb),.05);border-radius:var(--border-radius-md);border:1px dashed rgba(var(--primary-color-rgb),.2)}.secure-notice svg{width:20px;height:20px;color:var(--primary-color);margin-right:10px;flex-shrink:0}.secure-notice p{margin:0;font-size:14px;color:var(--text-dark)}.back-link{text-align:center;margin-top:25px;padding-top:15px;border-top:1px solid var(--border-color-light)}.back-button{background-color:transparent;color:var(--text-muted);border:none;cursor:pointer;font-size:15px;transition:color .2s;display:inline-flex;align-items:center;gap:8px}.back-button svg{transition:transform .2s}.back-button:hover{color:var(--text-dark)}.back-button:hover svg{transform:translate(-3px)}@media (max-width: 768px){.verification-section{padding:0 20px}.verification-card{padding:25px}.code-input-container{gap:8px}.code-digit-input{width:40px;height:50px;font-size:20px}.form-actions{flex-direction:column;gap:15px}.submit-button{width:100%;order:1}.resend-button{width:100%;order:2;text-align:center}}@media (max-width: 480px){.verification-section h1{font-size:24px}.verification-card{padding:20px}.verification-card h2{font-size:20px}.code-input-container{gap:6px}.code-digit-input{width:35px;height:45px;font-size:18px}.email-display{font-size:14px;padding:6px 15px}}.ticket-form-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color)}.page-title{display:flex;flex-direction:column;align-items:center;margin:var(--spacing-xl) 0;position:relative;gap:var(--spacing-md);text-align:center}.page-title h1{color:var(--text-dark);margin:0;font-size:2.2rem;font-weight:var(--heading-font-weight);display:inline-block;position:relative;padding-bottom:var(--spacing-sm)}.page-title h1:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:60px;height:4px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}.email-display{font-size:1.1rem;color:var(--text-dark);display:inline-block;padding:var(--spacing-xs) var(--spacing-md);background-color:var(--background-color);border-radius:var(--border-radius-pill);box-shadow:var(--box-shadow);border:1px solid var(--border-color-light)}.email-display strong{color:var(--primary-color);font-weight:600;margin-left:var(--spacing-xs)}.form-container{max-width:800px;margin:0 auto var(--spacing-xl);padding:var(--spacing-xl);background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light);position:relative;overflow:hidden}.form-container:before{content:"";position:absolute;top:0;left:0;width:100%;height:6px;background-color:var(--primary-color)}.form-section{margin-bottom:var(--spacing-xl);padding-bottom:var(--spacing-lg);border-bottom:1px solid var(--border-color-light);position:relative}.form-section:last-of-type{border-bottom:none;margin-bottom:var(--spacing-lg);padding-bottom:0}.form-section-title{color:var(--primary-color);margin-bottom:var(--spacing-lg);font-size:1.4rem;font-weight:var(--heading-font-weight);position:relative;padding-left:var(--spacing-md)}.form-section-title:before{content:"";position:absolute;left:0;top:0;height:100%;width:4px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}label{display:block;margin-bottom:var(--spacing-xs);font-weight:600;color:var(--text-dark);margin-top:var(--spacing-md)}input,textarea{width:100%;padding:var(--spacing-md);margin-bottom:var(--spacing-sm);border:1px solid var(--border-color);border-radius:var(--border-radius-md);background-color:var(--input-background);font-size:1rem;font-family:var(--font-family);transition:border-color .2s ease,box-shadow .2s ease}input:focus,textarea:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px rgba(var(--primary-color-rgb),.2)}textarea{resize:vertical;min-height:80px}#eventDescription{min-height:150px}.required-field:after{content:" *";color:var(--error-color);font-weight:700}.form-subsection-title{color:var(--text-dark);font-size:1.1rem;margin-top:var(--spacing-lg);margin-bottom:var(--spacing-xs);font-weight:600;position:relative}.form-help-text{color:var(--accent-color);font-size:.9rem;margin-bottom:var(--spacing-md);font-style:italic}.additional-contact-group{margin-bottom:var(--spacing-lg);position:relative;padding:var(--spacing-md);background-color:rgba(var(--primary-color-rgb),.02);border-radius:var(--border-radius-md);border:1px solid rgba(var(--primary-color-rgb),.1)}.contact-number{font-size:1rem;color:var(--primary-color);margin-top:0;margin-bottom:var(--spacing-md);font-weight:600;padding-bottom:var(--spacing-xs);border-bottom:1px dashed rgba(var(--primary-color-rgb),.3)}.contact-input-row{display:flex;gap:var(--spacing-md);margin-bottom:var(--spacing-sm)}.contact-field{flex:1;min-width:0}.contact-field label{margin-top:var(--spacing-sm);color:var(--text-dark);font-weight:500}.contact-separator{height:1px;background-color:rgba(var(--primary-color-rgb),.1);margin:var(--spacing-md) 0 var(--spacing-md);display:none}.additional-contact-group:not(:last-child) .contact-separator{display:block}.additional-contact-input{margin-bottom:var(--spacing-md);position:relative}.additional-contact-input label{margin-top:var(--spacing-sm);color:var(--text-dark);font-weight:500}.success-message{background-color:rgba(var(--success-color-rgb),.1);color:var(--success-color);padding:var(--spacing-md);border-radius:var(--border-radius-md);margin-bottom:var(--spacing-lg);border-left:4px solid var(--success-color);font-size:1rem;display:flex;align-items:center;max-width:800px;margin-left:auto;margin-right:auto}.success-message:before{content:"✓";margin-right:var(--spacing-sm);font-weight:700;font-size:1.2rem}.button-container{display:flex;justify-content:space-between;align-items:center;margin-top:var(--spacing-xl);gap:var(--spacing-md)}.button-container button{padding:var(--spacing-sm) var(--spacing-lg);min-width:180px;transition:all .3s ease;font-weight:var(--button-font-weight)}.button-container button:first-child{background-color:transparent;border:2px solid var(--primary-color);color:var(--primary-color)}.button-container button:first-child:hover:not(:disabled){background-color:rgba(var(--primary-color-rgb),.1);transform:translateY(-2px)}.primary-button{background-color:var(--primary-color)}.primary-button:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}@media (max-width: 992px){.page-title h1{font-size:2rem}.form-container{padding:var(--spacing-lg)}.form-section-title{font-size:1.3rem}}@media (max-width: 768px){.page-title{margin:var(--spacing-lg) 0}.page-title h1{font-size:1.8rem;margin-bottom:var(--spacing-sm)}.email-display{font-size:1.1rem}.form-container{padding:var(--spacing-md)}.button-container{flex-direction:column-reverse;gap:var(--spacing-sm)}.button-container button{width:100%;min-width:0}.form-section{margin-bottom:var(--spacing-lg);padding-bottom:var(--spacing-md)}.contact-input-row{flex-direction:column;gap:var(--spacing-xs)}.additional-contact-group{padding:var(--spacing-sm)}.contact-number{font-size:.95rem}}@media (max-width: 480px){.page-title h1{font-size:1.6rem}.email-display{font-size:1rem;padding:var(--spacing-xs) var(--spacing-md);width:100%}.form-section-title{font-size:1.2rem;padding-left:var(--spacing-sm)}label{font-size:.95rem}input,textarea{padding:var(--spacing-sm)}}.ticket-view-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color);color:var(--text-dark);position:relative;font-family:var(--font-family);font-size:16px;line-height:1.6;letter-spacing:.2px;--sender-color: var(--primary-color)}.container{width:100%;max-width:1200px;margin:0 auto;padding:0 var(--spacing-lg)}main.container{flex:1;padding-top:var(--spacing-xl);padding-bottom:var(--spacing-xl)}.ticket-details-section{display:flex;flex-direction:column;margin-bottom:var(--spacing-xl);background-color:var(--card-background);padding:var(--spacing-lg);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border-left:4px solid var(--primary-color);position:relative;overflow:hidden}.ticket-details-section:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:radial-gradient(circle at top right,rgba(var(--primary-color-rgb),.07),transparent 70%);pointer-events:none}.ticket-header{display:flex;justify-content:space-between;align-items:center;width:100%;margin-bottom:var(--spacing-md)}.back-button{background-color:var(--background-color);color:var(--text-dark);border:1px solid var(--primary-color);border-radius:var(--border-radius-md);padding:10px 18px;cursor:pointer;font-size:15px;font-weight:600;transition:all .25s ease;display:inline-flex;align-items:center;gap:10px}.back-button:hover{background-color:var(--primary-color);color:var(--text-color);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.ticket-details-section h1{margin:0;color:var(--text-dark);font-size:1.75rem;font-weight:var(--heading-font-weight);line-height:1.3;letter-spacing:-.5px;position:relative}.ticket-status{display:inline-block;padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--border-radius-pill);font-size:.9rem;font-weight:600;text-align:center;min-width:110px;box-shadow:var(--box-shadow);text-transform:uppercase;letter-spacing:.8px;position:relative;overflow:hidden}.ticket-status:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:linear-gradient(to bottom,rgba(255,255,255,.15),transparent);pointer-events:none}.status-open{background-color:var(--status-open-bg);color:var(--status-open-text);border:2px solid var(--primary-color)}.status-pending{background-color:var(--status-pending-bg);color:var(--status-pending-text);border:2px solid var(--warning-color)}.status-closed{background-color:var(--status-closed-bg);color:var(--status-closed-text);border:2px solid var(--success-color)}.ticket-content{display:flex;flex-direction:column;gap:var(--spacing-xl);margin-bottom:var(--spacing-xl)}.ticket-card{background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);padding:var(--spacing-lg);height:fit-content;transition:transform .3s ease,box-shadow .3s ease;position:relative;overflow:hidden;border:1px solid var(--border-color-light)}.chat-card{display:flex;flex-direction:column;height:90vh;width:100%;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);padding:var(--spacing-lg);border:1px solid var(--border-color-light);position:relative;overflow:hidden}.chat-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:radial-gradient(circle at top right,rgba(var(--primary-color-rgb),.05),transparent 70%);pointer-events:none}.ticket-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:radial-gradient(circle at top right,rgba(var(--primary-color-rgb),.05),transparent 70%);pointer-events:none}.ticket-card:hover{transform:translateY(-5px);box-shadow:var(--box-shadow-large)}.ticket-info{width:100%;margin-bottom:var(--spacing-xl)}.ticket-info h2,.chat-card h2{font-size:1.5rem;margin-bottom:var(--spacing-md);color:var(--text-dark);border-bottom:1px solid rgba(var(--primary-color-rgb),.2);padding-bottom:var(--spacing-sm);font-weight:var(--heading-font-weight);position:relative}.info-header{display:flex;justify-content:space-between;align-items:center;cursor:pointer;-webkit-user-select:none;user-select:none;transition:color .2s ease;margin-bottom:var(--spacing-md)}.info-header:hover{color:var(--primary-color)}.toggle-info-btn{background:none;border:none;color:var(--primary-color);width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:50%;padding:0;margin-left:12px;transition:background-color .2s ease,transform .2s ease}.toggle-info-btn:hover{background-color:rgba(var(--primary-color-rgb),.1)}.toggle-info-btn:active{background-color:rgba(var(--primary-color-rgb),.2)}.toggle-info-btn svg{transition:transform .3s ease}.toggle-info-btn .chevron-up{transform:rotate(0)}.toggle-info-btn .chevron-down{transform:rotate(180deg)}.ticket-info.collapsed{margin-bottom:24px;padding-bottom:18px}.ticket-info.expanded{margin-bottom:var(--spacing-xl)}.ticket-info h2:after,.chat-card h2:after{content:"";position:absolute;bottom:-1px;left:0;width:40px;height:3px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}.info-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--spacing-md);margin-top:var(--spacing-lg)}.info-grid.visible{max-height:1000px;opacity:1;transition:max-height .4s ease,opacity .3s ease;overflow:visible}.info-grid.hidden{max-height:0;opacity:0;overflow:hidden;margin:0;padding:0;transition:max-height .3s ease,opacity .2s ease,margin .3s ease,padding .3s ease}.info-item{display:flex;flex-direction:column;gap:var(--spacing-sm);padding:var(--spacing-md);background-color:var(--background-color);border-radius:var(--border-radius-md);transition:all .25s ease;border:1px solid var(--border-color);box-shadow:var(--box-shadow)}.info-item:hover{background-color:var(--card-background);border-color:var(--primary-color);box-shadow:var(--box-shadow-medium);transform:translateY(-2px)}.info-item.full-width{grid-column:1 / -1}.info-item strong{font-weight:var(--heading-font-weight);color:var(--primary-color);text-transform:uppercase;letter-spacing:.8px;font-size:.875rem;display:block;margin-bottom:var(--spacing-xs)}.info-item span,.info-item a,.info-item p{font-size:1rem;color:var(--text-dark);line-height:1.6}.info-item a{color:var(--primary-color);word-break:break-word;text-decoration:none;transition:all .2s ease;font-weight:600;border-bottom:2px solid rgba(var(--primary-color-rgb),.4);padding-bottom:2px;display:inline-block}.info-item a:hover{color:var(--primary-light);border-bottom-color:var(--primary-light);text-decoration:none}.info-item p{white-space:pre-line;line-height:1.8;margin-top:var(--spacing-xs)}.info-item-header{display:flex;justify-content:space-between;align-items:center}.edit-contacts-button{background:none;border:1px solid rgba(var(--primary-color-rgb),.2);color:var(--primary-color);cursor:pointer;padding:6px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .2s ease;margin-left:var(--spacing-sm);box-shadow:0 1px 3px #0000000d}.edit-contacts-button:hover:not(:disabled){background-color:rgba(var(--primary-color-rgb),.1);transform:scale(1.1) rotate(15deg);box-shadow:0 2px 5px #0000001a;border-color:var(--primary-color)}.edit-contacts-button:active:not(:disabled){transform:scale(.95)}.edit-contacts-button:disabled{color:var(--text-muted);cursor:not-allowed;opacity:.5;border-color:var(--border-color-light)}.additional-contacts-list{display:flex;flex-direction:column;gap:var(--spacing-xs);margin-top:var(--spacing-xs)}.additional-contact-item{display:flex;align-items:center;padding:var(--spacing-xs) var(--spacing-md);background-color:rgba(var(--primary-color-rgb),.08);border-radius:var(--border-radius-pill);font-size:.95rem;color:var(--text-dark);border-left:3px solid var(--primary-color);transition:all .2s ease;box-shadow:0 1px 2px #0000000d;margin-bottom:var(--spacing-xs)}.additional-contact-item:hover{background-color:rgba(var(--primary-color-rgb),.12);transform:translateY(-1px);box-shadow:0 2px 4px #0000001a}.no-contacts-message{font-style:italic;color:var(--text-muted);font-size:.9rem;margin:var(--spacing-xs) 0}.contacts-edit-form{margin-top:var(--spacing-md);background-color:var(--background-color);border-radius:var(--border-radius-md);padding:var(--spacing-lg);border:1px solid rgba(var(--primary-color-rgb),.2);box-shadow:0 3px 8px #0000000d;position:relative}.contacts-edit-form:before{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:linear-gradient(to 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ease;box-shadow:0 1px 2px #0000000d}.additional-contact-edit-item:hover{background-color:rgba(var(--primary-color-rgb),.12);box-shadow:0 2px 4px #0000001a}.remove-contact-button{background:none;border:1px solid rgba(var(--error-color-rgb),.2);color:var(--error-color);cursor:pointer;padding:6px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .2s ease;box-shadow:0 1px 3px #0000000d}.remove-contact-button:hover:not(:disabled){background-color:rgba(var(--error-color-rgb),.1);transform:scale(1.1);box-shadow:0 2px 5px #0000001a;border-color:var(--error-color)}.remove-contact-button:active:not(:disabled){transform:scale(.95);background-color:rgba(var(--error-color-rgb),.2)}.remove-contact-button:disabled{color:var(--text-muted);cursor:not-allowed;opacity:.5;border-color:var(--border-color-light)}.add-contact-form{display:flex;flex-direction:column;margin-bottom:var(--spacing-md);gap:var(--spacing-sm)}.contact-input-row{display:flex;gap:var(--spacing-sm);width:100%}.email-input{flex-grow:2}.contact-email{color:var(--text-muted);font-size:.9em;font-style:italic}.add-contact-input{flex:1;padding:var(--spacing-sm) var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--border-radius-pill);font-size:.95rem;transition:all .2s ease}.add-contact-input:focus{border-color:var(--primary-color);outline:none;box-shadow:0 0 0 2px rgba(var(--primary-color-rgb),.2)}.add-contact-button{background-color:var(--primary-color);color:#fff;border:none;border-radius:50%;width:34px;height:34px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 4px rgba(var(--primary-color-rgb),.3);overflow:visible;position:relative}.add-contact-button:hover:not(:disabled){background-color:var(--primary-light);transform:scale(1.1);box-shadow:0 3px 6px rgba(var(--primary-color-rgb),.4)}@media (hover: none){.add-contact-button:hover:not(:disabled),.remove-contact-button:hover:not(:disabled),.edit-contacts-button:hover:not(:disabled){transform:none}}.add-contact-button:active:not(:disabled){transform:scale(.95);box-shadow:0 1px 2px rgba(var(--primary-color-rgb),.3)}.add-contact-button:disabled{background-color:var(--text-muted);cursor:not-allowed;opacity:.5;box-shadow:none}.contacts-action-buttons{display:flex;justify-content:flex-end;gap:var(--spacing-md)}.cancel-button{padding:var(--spacing-xs) var(--spacing-md);background-color:var(--background-medium);border:1px solid var(--border-color);border-radius:var(--border-radius-md);font-size:.9rem;cursor:pointer;transition:all .2s ease}.cancel-button:hover:not(:disabled){background-color:var(--background-medium)}.save-button{padding:var(--spacing-xs) var(--spacing-md);background-color:var(--primary-color);color:#fff;border:none;border-radius:var(--border-radius-md);font-size:.9rem;cursor:pointer;transition:all .2s ease}.save-button:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px)}.save-button:disabled,.cancel-button:disabled{opacity:.5;cursor:not-allowed}.modern-chat-card{display:flex;flex-direction:column;height:80vh;width:100%;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);overflow:hidden;border:1px solid var(--border-color-light);transition:box-shadow .3s ease}.modern-chat-card:hover{box-shadow:var(--box-shadow-large)}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:var(--spacing-md) var(--spacing-lg);background-color:var(--card-background);border-bottom:1px solid var(--border-color-light);z-index:2;flex-wrap:wrap;gap:var(--spacing-xs)}.chat-header h2{margin:0;font-size:1.5rem;font-weight:var(--heading-font-weight);color:var(--text-dark);display:flex;align-items:center}.chat-actions{display:flex;gap:var(--spacing-sm)}.chat-action-button{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background-color:transparent;color:var(--text-dark);border:none;cursor:pointer;transition:background-color .2s ease;padding:0}.chat-action-button:hover{background-color:rgba(var(--primary-color-rgb),.1);transform:none;box-shadow:none}.chat-action-button:active{background-color:rgba(var(--primary-color-rgb),.2)}.chat-action-button svg{width:18px;height:18px}.chat-info{display:flex;align-items:center;gap:var(--spacing-md);font-size:.85rem;color:var(--text-muted);flex-wrap:wrap}.last-refresh-time{display:flex;align-items:center;white-space:nowrap}.refreshing-indicator{display:flex;align-items:center;color:var(--primary-color);font-weight:500;animation:pulse 1.5s infinite}.auto-refresh-toggle{display:flex;align-items:center;justify-content:center;gap:6px;height:36px;border-radius:18px;padding:0 12px;background-color:transparent;border:1px solid var(--border-color-light);color:var(--text-dark);cursor:pointer;transition:all .2s ease;font-size:.85rem;font-weight:500}.auto-refresh-toggle svg{width:14px;height:14px}.auto-refresh-toggle.enabled{background-color:rgba(var(--primary-color-rgb),.1);border-color:var(--primary-color);color:var(--primary-color)}.auto-refresh-toggle.disabled{background-color:transparent;opacity:.7}.auto-refresh-toggle:hover{background-color:rgba(var(--primary-color-rgb),.15);transform:translateY(-1px)}.auto-refresh-toggle.enabled:hover{background-color:rgba(var(--primary-color-rgb),.2)}.auto-refresh-toggle:active{transform:translateY(0)}.auto-refresh-label{margin-top:1px}.chat-body{display:flex;flex-direction:column;flex:1;overflow:hidden;position:relative;background-color:var(--background-color)}.messages-container{flex:1;overflow-y:auto;padding:var(--spacing-md) var(--spacing-lg);scrollbar-width:thin;scrollbar-color:rgba(var(--primary-color-rgb),.5) transparent;background-color:var(--background-color);position:relative;min-height:0;height:100%;background-image:radial-gradient(circle at 25% 25%,rgba(var(--primary-color-rgb),.02) 0%,transparent 50%),radial-gradient(circle at 75% 75%,rgba(var(--primary-color-rgb),.02) 0%,transparent 50%)}.messages-container::-webkit-scrollbar{width:6px}.messages-container::-webkit-scrollbar-track{background:#00000008;border-radius:var(--border-radius-pill)}.messages-container::-webkit-scrollbar-thumb{background-color:rgba(var(--primary-color-rgb),.5);border-radius:var(--border-radius-pill)}.messages-container::-webkit-scrollbar-thumb:hover{background-color:var(--primary-color)}.no-messages{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--text-muted);text-align:center;padding:var(--spacing-xl)}.no-messages svg{color:var(--text-muted);opacity:.6;margin-bottom:var(--spacing-md)}.no-messages p{font-size:1.2rem;font-weight:600;margin-bottom:var(--spacing-sm);color:var(--text-dark)}.no-messages span{font-size:.9rem;max-width:80%}.messages-list{display:flex;flex-direction:column;gap:var(--spacing-sm)}.message-wrapper{display:flex;flex-direction:column;margin-bottom:var(--spacing-sm);max-width:85%;animation:fadeIn .3s ease;position:relative}.message-wrapper.user{align-self:flex-end}.message-wrapper.admin{align-self:flex-start}.message-wrapper.consecutive{margin-top:-4px}.message-sender{font-size:.85rem;margin-bottom:var(--spacing-xs);color:var(--text-muted);padding-left:var(--spacing-sm);display:flex;align-items:center}.message-wrapper.user .message-sender:before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background-color:var(--sender-color);margin-right:6px}.message-wrapper.admin .message-sender:before{display:none}.message-sender strong{font-weight:600}.message-wrapper.user .message-sender{align-self:flex-end;padding-right:var(--spacing-sm);padding-left:0}.message-bubble{position:relative;padding:var(--spacing-md);border-radius:18px;word-wrap:break-word;box-shadow:var(--box-shadow);max-width:100%}.message-wrapper.user .message-bubble{background-color:var(--sender-color);color:var(--text-color);border-top-right-radius:4px}.message-wrapper.admin .message-bubble{background-color:var(--card-background);color:var(--text-dark);border:1px solid var(--border-color-light);border-top-left-radius:4px}.message-wrapper.consecutive.user .message-bubble{border-top-right-radius:18px}.message-wrapper.consecutive.admin .message-bubble{border-top-left-radius:18px}.message-content{font-size:1rem;line-height:1.5;white-space:pre-line;word-break:break-word}.message-wrapper.user .message-content{color:var(--text-color)}.message-wrapper.admin .message-content{color:var(--text-dark)}.message-metadata{display:flex;justify-content:flex-end;gap:var(--spacing-sm);margin-top:var(--spacing-xs);font-size:.75rem;opacity:.8}.message-time{font-size:.75rem;color:inherit;opacity:.8}.message-wrapper.user .message-time{color:#ffffffe6}.message-wrapper.admin .message-time{color:var(--text-muted)}.chat-input-area{padding:var(--spacing-md) var(--spacing-lg);background-color:var(--card-background);border-top:1px solid var(--border-color-light);z-index:2;display:flex;flex-direction:column;gap:var(--spacing-xs)}.input-container{display:flex;align-items:center;gap:var(--spacing-sm);position:relative}.message-input{flex:1;padding:var(--spacing-md) var(--spacing-lg);background-color:var(--background-color);border:1px solid var(--border-color-light);border-radius:24px;resize:none;font-family:var(--font-family);font-size:1rem;line-height:1.5;color:var(--text-dark);transition:all .2s ease;max-height:150px;overflow-y:auto;box-shadow:0 2px 5px #0000000d}.message-input:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 2px rgba(var(--primary-color-rgb),.2)}.message-input::placeholder{color:var(--text-muted)}.send-button{display:flex;align-items:center;justify-content:center;width:46px;height:46px;padding:0;background-color:var(--primary-color);color:var(--text-color);border:none;border-radius:50%;cursor:pointer;transition:all .2s ease;box-shadow:var(--box-shadow);flex-shrink:0}.send-button:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.send-button:active:not(:disabled){transform:translateY(0)}.send-button:disabled{background-color:var(--border-color);color:#fff;cursor:not-allowed;opacity:.7}.sending-icon{animation:rotate 1s linear infinite}@keyframes rotate{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.input-helpers{display:flex;justify-content:space-between;padding:0 var(--spacing-sm);font-size:.75rem;color:var(--text-muted)}.input-hint{font-style:italic}.sending-status{color:var(--primary-color);font-weight:600;animation:pulse 1.5s infinite}.closed-message{color:var(--error-color);font-weight:600;font-size:.85rem;display:block;width:100%;text-align:center}@keyframes pulse{0%{opacity:.6}50%{opacity:1}to{opacity:.6}}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media (max-width: 1200px){.modern-chat-card{height:75vh}.message-wrapper{max-width:90%}}@media (max-width: 992px){.modern-chat-card{height:70vh}.chat-header{padding:var(--spacing-sm) var(--spacing-md)}.chat-header h2{font-size:1.3rem}.messages-container,.message-bubble,.chat-input-area{padding:var(--spacing-sm) var(--spacing-md)}}@media (max-width: 768px){.modern-chat-card{height:65vh}.message-wrapper{max-width:95%}.message-content{font-size:.95rem}.message-input{padding:var(--spacing-sm) var(--spacing-md);font-size:.95rem}.send-button{width:42px;height:42px}.input-helpers{font-size:.7rem}}@media (max-width: 576px){.modern-chat-card{height:60vh;border-radius:var(--border-radius-md)}.chat-header{padding:var(--spacing-xs) var(--spacing-md)}.chat-header h2{font-size:1.2rem}.messages-container{padding:var(--spacing-xs) var(--spacing-sm)}.message-wrapper{margin-bottom:var(--spacing-xs)}.message-bubble{padding:var(--spacing-xs) var(--spacing-md);border-radius:14px}.message-wrapper.user .message-bubble{border-top-right-radius:4px}.message-wrapper.admin .message-bubble{border-top-left-radius:4px}.message-content{font-size:.9rem;line-height:1.4}.chat-input-area{padding:var(--spacing-xs) var(--spacing-sm)}.message-input{padding:var(--spacing-xs) var(--spacing-md);border-radius:18px;font-size:.9rem}.send-button{width:38px;height:38px}.send-button svg{width:18px;height:18px}.input-helpers{font-size:.65rem}.no-messages svg{width:36px;height:36px}.no-messages p{font-size:1rem}.no-messages span{font-size:.8rem}}@media (max-width: 380px){.modern-chat-card{height:55vh}.chat-header h2{font-size:1.1rem}.message-wrapper{max-width:100%}.message-bubble{padding:var(--spacing-xs) var(--spacing-sm)}.message-content{font-size:.85rem}.message-input{padding:var(--spacing-xs) var(--spacing-sm);font-size:.85rem}.input-helpers{display:none}.additional-contact-item,.additional-contact-edit-item{padding:4px 8px;font-size:.8rem;border-left-width:2px}.contacts-edit-form{padding:8px}.edit-contacts-button,.remove-contact-button{width:22px;height:22px}.add-contact-button{width:28px;height:28px}.add-contact-form{margin-bottom:8px}.contacts-error-message{padding:6px 8px;font-size:.8rem;border-left-width:3px}.contacts-error-message:before{display:none}.info-item-header strong{font-size:.8rem}}.loading-card,.error-card{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-xl);max-width:600px;margin:0 auto;text-align:center;position:relative;overflow:hidden;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light)}.loading-card:before,.error-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:100%;background:radial-gradient(circle at center,rgba(var(--primary-color-rgb),.05),transparent 70%);pointer-events:none}.loading-spinner{width:56px;height:56px;border:4px solid rgba(var(--primary-color-rgb),.1);border-left-color:var(--primary-color);border-radius:50%;animation:spin 1.2s cubic-bezier(.4,0,.2,1) infinite;margin-bottom:var(--spacing-lg)}.loading-card p{font-size:1.125rem;font-weight:500;color:var(--text-dark)}.error-card h2{color:var(--error-color);font-size:1.5rem;margin-bottom:var(--spacing-md);font-weight:var(--heading-font-weight)}.error-message{background-color:rgba(var(--error-color-rgb),.1);color:var(--error-color);padding:var(--spacing-md);border-radius:var(--border-radius-md);margin-bottom:var(--spacing-lg);border-left:4px solid var(--error-color);font-size:1rem;width:100%}.error-card button{background-color:var(--primary-color);color:var(--text-color);border:none;border-radius:var(--border-radius-md);padding:var(--spacing-sm) var(--spacing-lg);font-size:1rem;font-weight:var(--button-font-weight);cursor:pointer;transition:all .3s;box-shadow:var(--box-shadow);text-transform:uppercase;letter-spacing:.5px}.error-card button:hover{background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.error-card button:active{transform:translateY(0);box-shadow:var(--box-shadow)}@media (max-width: 1200px){.container{padding:0 var(--spacing-lg)}main.container{padding-top:var(--spacing-lg);padding-bottom:var(--spacing-xl)}.ticket-content{gap:var(--spacing-lg)}.ticket-card{padding:var(--spacing-lg)}}@media (max-width: 992px){.ticket-details-section h1{font-size:1.5rem}.ticket-content{gap:var(--spacing-lg)}.info-header{font-size:1.25rem}.toggle-info-btn{width:30px;height:30px}.chat-card{display:flex;flex-direction:column;height:80vh;padding:var(--spacing-md)}.chat-container{height:65vh;padding:var(--spacing-sm)}.ticket-info h2,.chat-card h2{font-size:1.25rem;padding-bottom:var(--spacing-sm);margin-bottom:var(--spacing-md)}.info-grid{gap:var(--spacing-md)}}@media (max-width: 768px){.container{padding:0 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16px}.info-header{font-size:1.1rem;margin-bottom:var(--spacing-sm)}.toggle-info-btn{width:26px;height:26px;margin-left:8px}.ticket-info.collapsed{margin-bottom:16px;padding-bottom:12px}.ticket-info.expanded{margin-bottom:var(--spacing-lg)}.edit-contacts-button{padding:4px}.contacts-edit-form{padding:var(--spacing-sm);margin-top:var(--spacing-sm)}.additional-contact-item,.additional-contact-edit-item{padding:6px 10px;font-size:.85rem;margin-bottom:4px}.remove-contact-button,.edit-contacts-button{padding:4px;width:24px;height:24px}.add-contact-button{width:30px;height:30px}.contacts-action-buttons{flex-direction:column;gap:var(--spacing-xs)}.cancel-button,.save-button{width:100%;padding:8px}.contacts-error-message{padding:var(--spacing-xs) var(--spacing-sm);font-size:.85rem;margin-bottom:var(--spacing-md)}.contacts-error-message:before{font-size:.9rem}.no-contacts-message{font-size:.8rem}.chat-card{padding:var(--spacing-sm);height:70vh}.chat-container{height:55vh;padding:var(--spacing-sm)}.chat-message{max-width:95%;padding:var(--spacing-sm);margin-bottom:var(--spacing-sm)}.chat-input-container{flex-direction:column;margin-top:var(--spacing-md)}.chat-input-container button{width:100%;margin-top:var(--spacing-xs);justify-content:center;padding:var(--spacing-sm) var(--spacing-md)}.info-item strong{font-size:.8125rem}.info-item span,.info-item a,.info-item p{font-size:.9375rem}.ticket-card{padding:var(--spacing-md)}.ticket-info h2,.chat-card h2{font-size:1.25rem;margin-bottom:var(--spacing-md)}.message-header{margin-bottom:var(--spacing-sm);padding-bottom:var(--spacing-xs)}.message-time{font-size:.75rem;padding:var(--spacing-xs) var(--spacing-sm)}}@media (max-width: 380px){.container{padding:0 var(--spacing-sm)}.ticket-details-section{padding:var(--spacing-sm)}.info-header{font-size:1rem;margin-bottom:var(--spacing-xs)}.toggle-info-btn{width:24px;height:24px;margin-left:6px}.ticket-info.collapsed{margin-bottom:12px;padding-bottom:8px}.info-grid.visible{transition:max-height .25s ease,opacity .15s ease}.info-grid.hidden{transition:max-height .25s ease,opacity .15s ease,margin .25s ease,padding .25s ease}.ticket-details-section h1{font-size:1.25rem}.chat-container{padding:var(--spacing-sm)}.message-header{flex-direction:column;align-items:flex-start;gap:var(--spacing-xs)}.message-time{margin-top:2px;font-size:.75rem;align-self:flex-start}.info-item{padding:var(--spacing-sm)}.chat-input{padding:var(--spacing-sm);min-height:90px}.chat-input-container button{padding:var(--spacing-md);font-size:1rem}}.tickets-list-page{display:flex;flex-direction:column;min-height:100vh;background-color:var(--background-color)}.tickets-header-section{text-align:center;margin:var(--spacing-xl) 0;position:relative}.tickets-header-section:after{content:"";position:absolute;bottom:calc(-1 * var(--spacing-md));left:50%;transform:translate(-50%);width:60px;height:4px;background-color:var(--primary-color);border-radius:var(--border-radius-pill)}.tickets-header-section h1{color:var(--text-dark);margin-bottom:var(--spacing-sm);font-size:2rem;font-weight:var(--heading-font-weight)}.email-display{font-size:1.2rem;color:var(--text-dark);margin:var(--spacing-sm) 0;display:inline-block;padding:var(--spacing-sm) var(--spacing-lg);background-color:var(--background-color);border-radius:var(--border-radius-pill);box-shadow:var(--box-shadow);border:1px solid var(--border-color-light)}.email-display strong{color:var(--primary-color);font-weight:var(--heading-font-weight);margin-left:var(--spacing-xs)}.loading-card{max-width:500px;margin:var(--spacing-xl) auto;padding:var(--spacing-xl);text-align:center;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light)}.loading-spinner{display:inline-block;width:50px;height:50px;margin-bottom:var(--spacing-lg);border:4px solid rgba(var(--primary-color-rgb),.1);border-left-color:var(--primary-color);border-radius:50%;animation:spin 1.2s cubic-bezier(.4,0,.2,1) infinite}@keyframes spin{to{transform:rotate(360deg)}}.loading-card p{font-size:1.1rem;color:var(--text-dark);font-weight:500}.error-card{max-width:500px;margin:var(--spacing-md) auto var(--spacing-xl);padding:var(--spacing-lg);text-align:center;background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light);border-left:4px solid var(--error-color)}.error-card button{margin-top:var(--spacing-md)}.no-tickets-card,.tickets-list-card{max-width:800px;margin:0 auto var(--spacing-xl);padding:var(--spacing-xl);background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-medium);border:1px solid var(--border-color-light);position:relative;overflow:hidden}.no-tickets-card:before,.tickets-list-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:6px;background-color:var(--primary-color)}.no-tickets-card h2,.tickets-list-card h2{color:var(--text-dark);margin-bottom:var(--spacing-sm);font-size:1.5rem;font-weight:var(--heading-font-weight)}.no-tickets-card p,.tickets-list-card p{margin-bottom:var(--spacing-lg);color:var(--text-dark);line-height:1.5}.tickets-list{margin-bottom:var(--spacing-lg)}.ticket-item{display:flex;justify-content:space-between;align-items:center;padding:var(--spacing-md);margin-bottom:var(--spacing-sm);background-color:var(--background-color);border-radius:var(--border-radius-md);cursor:pointer;transition:all .3s ease;border:1px solid var(--border-color);box-shadow:var(--box-shadow)}.ticket-item:hover{background-color:var(--card-background);transform:translateY(-2px);box-shadow:var(--box-shadow-medium);border-left:3px solid var(--primary-color)}.ticket-name{font-weight:600;flex:2;color:var(--text-dark);font-size:1.05rem}.ticket-date{flex:1;text-align:center;color:var(--text-dark);font-size:.95rem}.ticket-status{display:inline-block;padding:var(--spacing-xs) var(--spacing-md);border-radius:var(--border-radius-pill);font-size:.85rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;flex:0 0 auto;text-align:center}.ticket-status.status-open{background-color:var(--status-open-bg);color:var(--status-open-text);border:1px solid var(--primary-color)}.ticket-status.status-pending{background-color:var(--status-pending-bg);color:var(--status-pending-text);border:1px solid var(--warning-color)}.ticket-status.status-closed{background-color:var(--status-closed-bg);color:var(--status-closed-text);border:1px solid var(--success-color)}.create-ticket-btn{background-color:var(--primary-color);margin-top:var(--spacing-md);font-weight:var(--button-font-weight);text-transform:uppercase;letter-spacing:.5px;padding:var(--spacing-sm) var(--spacing-lg);transition:all .3s ease}.create-ticket-btn:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow-medium)}.create-ticket-btn:active:not(:disabled){transform:translateY(0);box-shadow:var(--box-shadow)}@media (max-width: 992px){.tickets-header-section h1{font-size:1.75rem}.no-tickets-card,.tickets-list-card{padding:var(--spacing-lg)}}@media (max-width: 768px){.tickets-header-section{margin:var(--spacing-lg) 0}.email-display{font-size:1.1rem}.ticket-item{flex-direction:column;align-items:flex-start;gap:var(--spacing-sm)}.ticket-name,.ticket-date,.ticket-status{width:100%;text-align:left}.ticket-status{display:inline-block;width:auto}.no-tickets-card h2,.tickets-list-card h2{font-size:1.3rem}}@media (max-width: 480px){.tickets-header-section h1{font-size:1.5rem}.email-display{font-size:1rem;padding:var(--spacing-xs) var(--spacing-md)}.loading-card,.error-card,.no-tickets-card,.tickets-list-card{padding:var(--spacing-md)}.loading-spinner{width:40px;height:40px;margin-bottom:var(--spacing-md)}}:root{--primary-color: #B30000;--primary-light: #D40000;--primary-dark: #8C0000;--secondary-color: #000000;--accent-color: #3D3D3D;--highlight-color: #FF3333;--text-color: #FFFFFF;--text-dark: #111111;--text-dark-rgb: 17, 17, 17;--text-muted: rgba(17, 17, 17, .7);--background-color: #F5F5F5;--background-dark: #1A1A1A;--background-medium: #2D2D2D;--card-background: #FFFFFF;--card-background-dark: #222222;--input-background: #FFFFFF;--border-color: #CCCCCC;--border-color-light: #E6E6E6;--border-color-dark: #444444;--success-color: #4CAF50;--error-color: #F44336;--warning-color: #FF9800;--primary-color-rgb: 179, 0, 0;--secondary-color-rgb: 0, 0, 0;--accent-color-rgb: 61, 61, 61;--error-color-rgb: 244, 67, 54;--success-color-rgb: 76, 175, 80;--warning-color-rgb: 255, 152, 0;--status-open-bg: rgba(var(--primary-color-rgb), .15);--status-open-text: var(--primary-color);--status-pending-bg: rgba(var(--warning-color-rgb), .15);--status-pending-text: var(--warning-color);--status-closed-bg: rgba(var(--success-color-rgb), .15);--status-closed-text: var(--success-color);--box-shadow: 0 2px 10px rgba(0, 0, 0, .1);--box-shadow-medium: 0 4px 15px rgba(0, 0, 0, .15);--box-shadow-large: 0 8px 25px rgba(0, 0, 0, .2);--hover-light-filter: brightness(.95);--hover-dark-filter: brightness(1.1);--font-family: "Inter", "Roboto", "Segoe UI", Arial, sans-serif;--heading-font-weight: 700;--body-font-weight: 400;--button-font-weight: 600;--spacing-xs: 4px;--spacing-sm: 8px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--border-radius-sm: 4px;--border-radius-md: 8px;--border-radius-lg: 12px;--border-radius-xl: 16px;--border-radius-pill: 9999px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--background-color);color:var(--text-dark);line-height:1.6;font-weight:var(--body-font-weight);font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--primary-color);text-decoration:none;transition:color .2s ease,border-bottom-color .2s ease;border-bottom:1px solid transparent}a:hover{color:var(--primary-light);border-bottom-color:var(--primary-light);text-decoration:none}h1,h2,h3,h4,h5,h6{font-weight:var(--heading-font-weight);line-height:1.3;color:var(--text-dark);margin-bottom:var(--spacing-md)}h1{font-size:2.25rem}h2{font-size:1.875rem}h3{font-size:1.5rem}h4{font-size:1.25rem}.container{max-width:1200px;margin:0 auto;padding:var(--spacing-lg)}.card{background-color:var(--card-background);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow);padding:var(--spacing-lg);margin-bottom:var(--spacing-lg);transition:transform .2s ease,box-shadow .2s ease;border:1px solid var(--border-color-light)}.card:hover{box-shadow:var(--box-shadow-medium)}.card-dark{background-color:var(--card-background-dark);color:var(--text-color);border:1px solid var(--border-color-dark)}button{background-color:var(--primary-color);color:var(--text-color);border:none;border-radius:var(--border-radius-md);padding:var(--spacing-sm) var(--spacing-lg);cursor:pointer;font-size:1rem;font-weight:var(--button-font-weight);transition:all .2s ease;display:inline-block;text-align:center;line-height:1.5;text-transform:uppercase;letter-spacing:.5px}button:hover:not(:disabled){background-color:var(--primary-light);transform:translateY(-2px);box-shadow:var(--box-shadow)}button:active:not(:disabled){transform:translateY(0)}button:disabled{background-color:var(--border-color);color:var(--text-muted);cursor:not-allowed;transform:none;box-shadow:none}.button-secondary{background-color:var(--secondary-color)}.button-secondary:hover:not(:disabled){background-color:var(--accent-color)}.button-outline{background-color:transparent;color:var(--primary-color);border:2px solid var(--primary-color)}.button-outline:hover:not(:disabled){background-color:var(--primary-color);color:var(--text-color)}input,textarea,select{width:100%;padding:var(--spacing-md);margin-bottom:var(--spacing-md);border:1px solid var(--border-color);border-radius:var(--border-radius-md);background-color:var(--input-background);font-size:1rem;font-family:var(--font-family);transition:border-color .2s ease,box-shadow .2s ease}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px rgba(var(--primary-color-rgb),.2)}label{display:block;margin-bottom:var(--spacing-xs);font-weight:600;color:var(--text-dark)}.error-message{color:var(--error-color);margin-bottom:var(--spacing-md);padding:var(--spacing-sm);border-radius:var(--border-radius-sm);background-color:rgba(var(--error-color-rgb),.1);font-size:.9rem;display:flex;align-items:center}.error-message:before{content:"⚠️";margin-right:var(--spacing-xs)}.success-message{color:var(--success-color);margin-bottom:var(--spacing-md);padding:var(--spacing-sm);border-radius:var(--border-radius-sm);background-color:rgba(var(--success-color-rgb),.1);font-size:.9rem;display:flex;align-items:center}.success-message:before{content:"✓";margin-right:var(--spacing-xs)}.status-badge{display:inline-block;padding:var(--spacing-xs) var(--spacing-md);border-radius:var(--border-radius-pill);font-size:.85rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.status-open{background-color:var(--status-open-bg);color:var(--status-open-text)}.status-pending{background-color:var(--status-pending-bg);color:var(--status-pending-text)}.status-closed{background-color:var(--status-closed-bg);color:var(--status-closed-text)}@media (max-width: 992px){h1{font-size:2rem}h2{font-size:1.75rem}h3{font-size:1.4rem}}@media (max-width: 768px){.container{padding:var(--spacing-md)}button{width:100%}h1{font-size:1.75rem}h2{font-size:1.5rem}h3{font-size:1.25rem}}@media (max-width: 480px){.container{padding:var(--spacing-sm)}.card{padding:var(--spacing-md)}}